June 28, 2017
Ask any job seeker about their candidate experiences and you’re sure to hear a lot of horror stories.
While no one expects the hiring process to be perfect, it seems like more and more job seekers are complaining about their experiences, everything from the online application process to responses after interviews (or lack thereof). Read the rest of this entry »
June 21, 2017
Customer experience management isn’t a new concept, but it’s one that gained increasing popularity during the Great Recession, when companies realized how much they needed loyal customers.
To keep existing customers and gain new ones, companies began analyzing their interactions with customers. What many organizations found was surprising.
“In the early days of customer experience as a field, we realized that many companies weren’t very intentional in how they approached customer experience,” recalled Tabitha Dunn, now vice president of customer experience at Concur, a business travel and expense management software company based in Bellevue. “The main focus was on creating products and services that customers would purchase and very little time was spent on the quality of those customer interactions.” Read the rest of this entry »
June 7, 2017
You’re a people manager – and you believe you’re good at it. But do you really know what your employees think about your management skills?
According to a survey by Robert Half Management Resources, communication and diplomacy are the skills workers say their boss needs to improve most.
In the survey, workers were asked, “Which skill do you think your manager needs to improve most?” Nearly one in three employees (30 percent) rated their boss lowest in communication and diplomacy skills. The next lowest rated skill was technical expertise (18 percent) followed by leadership (17 percent) and strategic thinking (14 percent). Read the rest of this entry »
May 31, 2017
You graduated from college. Congrats! Now you’ve landed your first job and want to do well. Here are five things that will help you succeed. Read the rest of this entry »
May 24, 2017
Graduating from college? Congrats! Now it’s time to find a job and begin your career. If you’re feeling nervous, don’t worry – starting a new job often strikes fear into the heart of even the strongest person.
As one of my career coaching clients said, “Starting your first job is like the adult version of your first day of school. In most cases, you don’t know anyone, you’re not sure if the other ‘kids’ will play nice or be mean to you, you don’t know the layout of the new workplace or even where to find the bathroom, and you’re not sure if you’ll fit in.”
One way to ensure success in a new job is to learn from others. Soon after my own college graduation, I remember asking a family friend what she wished she’d have known before starting her first job. Read the rest of this entry »
May 17, 2017
“Sheila” accepted a new job and then realized her boss had some severe micromanaging behaviors. For example, after he would give an assignment, he would check in with Sheila multiple times a day to find out her progress.
“The worst was the day when he pulled a chair into my cubicle and sat next to me, pointing at my computer screen and asking questions while I was working,” Sheila told me. “It wasn’t helpful and slowed me down. By the end of the day I was so angry with him I felt like I might explode.”
Because she was new to her job, Sheila didn’t want to leave. “I like the company and I enjoy my work. It’s just his management style that I hate. He could be a good manager if he wasn’t such a control freak.” Read the rest of this entry »
May 10, 2017
I’ve worked for some pretty bad bosses during my career (as I’m sure you have too). Some became my boss after I was already working in the job, but others were toxic bosses that I should have spotted before I even accepted the job offer.
Here are 7 ways to spot a bad boss – before you take the job: Read the rest of this entry »
May 3, 2017
You’re on a job interview, and the hiring manager says: “Tell me what you dislike the most about your current (or previous) manager.” Uh-oh. How should you respond? Do you tell the truth about how much you detest your boss?
Some hiring managers will purposely ask interview candidates about the worst aspects of working for a boss or employer. Heads up: This is a trick question designed to see if you’ll bad mouth your boss. Read the rest of this entry »
April 26, 2017
If you’re a female in the workforce, chances are high that, at some point, you’ll be asked to do “office housework” activities, such as taking notes during a meeting, finding office supplies or fetching someone coffee.
While you might wish that gender bias no longer existed, it’s still prevalent in many companies around the world.
A female friend of mine is a computer engineer at a large, global corporation. The real-life story she related, while funny, is typical of what continues to happen to women everywhere. Read the rest of this entry »
April 19, 2017
At a recent mentoring session, I asked the group of young women and men for their opinions on how they would handle themselves in this situation:
You’re a female at the executive level of a Fortune 500 global corporation. Most of the executives reporting to the CEO are male. You are being left out of important meetings. When you are in meetings and speak out with an idea, the males in the room ignore you, interrupt you, talk over you or claim your idea as their own.
I stared at the shocked looks on the faces around the table. “What do you do?” I asked.
“That’s terrible!” exclaimed one male in his mid-twenties, shaking his head. “Why are the men at that company so afraid of women?” Read the rest of this entry »