How To Push Back When You’re Being Overworked (Without Jeopardizing Your Job)

November 18, 2015

iStock_000016157306_Medium_150In last week’s blog I discussed eight signs that mean managers could be (accidentally) overworking their teams and the actions managers can take to create a happier and more productive culture. But what if you’re one of those employees being over-whelmed with too much work? Here’s how you can handle the situation without jeopardizing your job: Read the rest of this entry »

New Managers: Here’s The Secret To Ensuring Your Team’s Success

October 28, 2015

Drawing 'My Goals' on transparent white board with blue marker.

Want to know the secret to ensuring that the team you’re managing will be successful? Want to guarantee that everyone will be working together and headed in the same direction? Shhh… here’s the secret: Create a “Goals & Objectives” document for each employee.

You and your team have spent time creating your department’s tactical plan by determining the projects/initiatives that need to be completed over the next 12 months. To ensure your success as a leader, the next step is translating the overall department tactical plan down to the individual employee level, so each person on your team will have a document they will use to best manage their time.

This process will also help ensure you’ve allocated your resources appropriately, so you can get everything done on a monthly, quarterly and annual basis. Here’s how:

Read the rest of this entry »

New Managers: How To Create Your Department’s Tactical Plan

October 21, 2015

a goal without a plan is just a wish on blackboardAs a new department manager, now that you’ve completed the initial six critical steps and established your rhythm of business model (ROB), next up is creating your department’s tactical plan. This is a document that lists of all your department’s key projects/initiatives that will support the company’s achievement of its overall strategic plan.

I like to call it a department tactical plan because it includes all the initiatives your department will complete over the next year. Some people prefer to call it a business plan or operational plan, so name it whatever makes the most sense within your department and organization.

Here are my recommended steps: Read the rest of this entry »

New Managers: How To Establish Your “Rhythm of Business” (ROB) Model

October 14, 2015

Colleagues at an office meetingIn my last blog I explained the six critical steps you need to take after you’ve been promoted into the job of a department manager. In this week’s article I look at the next aspect you’ll want to focus on when leading a department – establishing your rhythm of business (ROB) model.

Don’t be frightened, this isn’t as scary as it sounds. It merely means to visually depict what will happen each month throughout the year and the meetings you’ll hold, so you can best manage your department to achieve its goals and objectives. This model doesn’t need to be complex. In fact, the simpler it is the better it will be because it will be used by you and everyone on your team to be as prepared as possible at all times.

To create your rhythm of business model (also known as a “governance model” and “business cadence”), here are some steps to follow: Read the rest of this entry »

New Managers: 6 Critical Steps You MUST Take When Promoted To Department Manager

October 7, 2015

Business leader explaining to his employees their tasksWhen you’ve just been promoted to the manager of a department, it can often feel like you’re drinking from a fire hose because everything is coming at you so fast and furiously. Getting started is all about getting organized and spending time trying to understand the most important aspects of the department first, before making any hasty decisions.

Here are six critical steps you MUST take when promoted into the role of a department manager: Read the rest of this entry »

Emotional Intelligence: How To Put It Into Action

September 30, 2015

iStock_000046255998_Medium_150You’ve probably heard the term “emotional intelligence” over the last few years, as it’s become a fairly typical topic of discussion in the workplace. For one of my clients (I’ll call her “Sue”), her boss told her that she needed to work on improving her emotional intelligence. But what exactly did that mean, Sue wondered. Read the rest of this entry »

How To Coach Others ‘In-The-Moment’

September 23, 2015

Team: two young beautiful female employees working together at desk.Some people will tell you that you must obtain formal training to be able to coach others. Yet when I think back to when I was growing up and early in my career, some of the best coaches I ever had never had any type of formal “coaching” training. And it’s only been fairly recently that certification training programs for career coaching came into existence.

While training can be helpful, you don’t necessarily need it to be able to help others. And that’s what coaching is all about… it’s about helping others (individuals/teams) achieve results or overcome obstacles to get from where they are now, to where they want to be in the future. This could be in their career, obtaining new skills, completing projects, overcoming issues in their personal life, playing sports, etc.

An approach I like to teach is what I call coaching “in-the-moment” – and it doesn’t require any lengthy training sessions. All it requires is the ability to observe others, ask questions and listen to their responses. One of my athletic coaches was a master at this. She would watch me perform one of my gymnastics routines, such as on the balance beam, and then she would ask me about it. Through this question and answer process, I was able to discover for myself the ways I could improve. Read the rest of this entry »

Part 1: 10 Warning Signs Of A Micromanager

September 9, 2015

Depressed blonde senior employee dismissed in officeA friend of mine was recently asked by HR to mentor a more junior manager at the company where she worked. After a few discussions with “Tom” (name changed) she came to me for some advice.

“I’m pretty sure the main problem is that he’s a micromanager, but I want to make sure that’s the real issue before I discuss it with him,” she said. “When you’re working with clients as a career coach, what are the signs you look for that demonstrate someone is a micromanager?”

Lisa: When you’re the employee and it’s your boss who is a micromanager, the signs are usually pretty blatant (as is your frustration with your boss). But when you’re the person outside of a situation trying to diagnose the problem, it can be more difficult.

Here are 10 warning signs I use to help me determine if someone is a micromanager: Read the rest of this entry »