September 6, 2017
When you’re frustrated with your boss, it can be easy to place the blame on him or her, calling them a micromanager.
But often, the situation is more complicated than you might think – and it can be helpful if you turn a critical eye on yourself first. That’s the situation my client was in. Read the rest of this entry »
August 30, 2017
Excited because you were just promoted into a people manager role? Congrats. Now you’ll want to think about the type of manager you’d like to be.
Many people don’t do this. They jump from individual contributor to people manager, diving into the new job responsibilities.
That’s not always a bad thing, but it can help you in the long run if you take a little time to consider the types of managers you’ve had and to define the kind of people manager you intend to be. Read the rest of this entry »
August 2, 2017
Being busy can be good. It can mean you’re being productive and getting things done. It can also be bad and signify that you’re taking on too many activities and not giving yourself enough breathing room to relax and rest.
My client ran into the Starbucks 30 minutes late for our career coaching session. Again. I looked up and raised one eyebrow at him as he sat down across from me.
“What? I was working on a really important project,” he said. “I couldn’t just leave.”
This wasn’t a one-time incident. He had rescheduled multiple appointments and arrived late several other times. Each time, his response was not an apology. Instead, he would boast about how busy he was and brag about how much time he was spending on all of his work projects. Read the rest of this entry »
July 26, 2017
If you work remotely and don’t see your boss very often (or work for a boss who’s not around the office much), it can sometimes be a challenge establishing a good relationship and proving your value. Here are six actions you can take to ensure your manager sees the value you provide to the organization. Read the rest of this entry »
July 12, 2017
Have you ever reacted a certain way and then later regretted it? It might have been with a coworker, someone who works for you, your boss or even your significant other or children.
This is a tale of two workplace situations. Read the rest of this entry »
June 28, 2017
Ask any job seeker about their candidate experiences and you’re sure to hear a lot of horror stories.
While no one expects the hiring process to be perfect, it seems like more and more job seekers are complaining about their experiences, everything from the online application process to responses after interviews (or lack thereof). Read the rest of this entry »
June 21, 2017
Customer experience management isn’t a new concept, but it’s one that gained increasing popularity during the Great Recession, when companies realized how much they needed loyal customers.
To keep existing customers and gain new ones, companies began analyzing their interactions with customers. What many organizations found was surprising.
“In the early days of customer experience as a field, we realized that many companies weren’t very intentional in how they approached customer experience,” recalled Tabitha Dunn, now vice president of customer experience at Concur, a business travel and expense management software company based in Bellevue. “The main focus was on creating products and services that customers would purchase and very little time was spent on the quality of those customer interactions.” Read the rest of this entry »
June 12, 2017
Hearing the term “mindfulness” might conjure up a smiling guru sitting peacefully in a quiet, meditative posture. But mindfulness is no longer just for gurus. Mindfulness is a skill you can cultivate to help you be successful in anything you do.
A wide range of companies, including Intel, Google, Target, General Mills and Aetna, have embraced mindfulness programs, believing the courses will have a positive impact on their employees and on their bottom line.
Universities are also encouraging the practice of mindfulness. David Mick is a marketing professor at the University of Virginia McIntire School of Commerce who teaches a “Wisdom and Well-Being” course that equips business students with philosophical concepts and mindfulness practices that can improve their professional and personal lives. Each week, students apply readings on philosophy and mindfulness to business cases and to their lives. Read the rest of this entry »
June 7, 2017
You’re a people manager – and you believe you’re good at it. But do you really know what your employees think about your management skills?
According to a survey by Robert Half Management Resources, communication and diplomacy are the skills workers say their boss needs to improve most.
In the survey, workers were asked, “Which skill do you think your manager needs to improve most?” Nearly one in three employees (30 percent) rated their boss lowest in communication and diplomacy skills. The next lowest rated skill was technical expertise (18 percent) followed by leadership (17 percent) and strategic thinking (14 percent). Read the rest of this entry »
April 19, 2017
At a recent mentoring session, I asked the group of young women and men for their opinions on how they would handle themselves in this situation:
You’re a female at the executive level of a Fortune 500 global corporation. Most of the executives reporting to the CEO are male. You are being left out of important meetings. When you are in meetings and speak out with an idea, the males in the room ignore you, interrupt you, talk over you or claim your idea as their own.
I stared at the shocked looks on the faces around the table. “What do you do?” I asked.
“That’s terrible!” exclaimed one male in his mid-twenties, shaking his head. “Why are the men at that company so afraid of women?” Read the rest of this entry »