New Managers: 6 Critical Steps You MUST Take When Promoted To Department Manager

October 7, 2015

Business leader explaining to his employees their tasksWhen you’ve just been promoted to the manager of a department, it can often feel like you’re drinking from a fire hose because everything is coming at you so fast and furiously. Getting started is all about getting organized and spending time trying to understand the most important aspects of the department first, before making any hasty decisions.

Here are six critical steps you MUST take when promoted into the role of a department manager: Read the rest of this entry »

Emotional Intelligence: How To Put It Into Action

September 30, 2015

iStock_000046255998_Medium_150You’ve probably heard the term “emotional intelligence” over the last few years, as it’s become a fairly typical topic of discussion in the workplace. For one of my clients (I’ll call her “Sue”), her boss told her that she needed to work on improving her emotional intelligence. But what exactly did that mean, Sue wondered. Read the rest of this entry »

How To Coach Others ‘In-The-Moment’

September 23, 2015

Team: two young beautiful female employees working together at desk.Some people will tell you that you must obtain formal training to be able to coach others. Yet when I think back to when I was growing up and early in my career, some of the best coaches I ever had never had any type of formal “coaching” training. And it’s only been fairly recently that certification training programs for career coaching came into existence.

While training can be helpful, you don’t necessarily need it to be able to help others. And that’s what coaching is all about… it’s about helping others (individuals/teams) achieve results or overcome obstacles to get from where they are now, to where they want to be in the future. This could be in their career, obtaining new skills, completing projects, overcoming issues in their personal life, playing sports, etc.

An approach I like to teach is what I call coaching “in-the-moment” – and it doesn’t require any lengthy training sessions. All it requires is the ability to observe others, ask questions and listen to their responses. One of my athletic coaches was a master at this. She would watch me perform one of my gymnastics routines, such as on the balance beam, and then she would ask me about it. Through this question and answer process, I was able to discover for myself the ways I could improve. Read the rest of this entry »

Part 1: 10 Warning Signs Of A Micromanager

September 9, 2015

Depressed blonde senior employee dismissed in officeA friend of mine was recently asked by HR to mentor a more junior manager at the company where she worked. After a few discussions with “Tom” (name changed) she came to me for some advice.

“I’m pretty sure the main problem is that he’s a micromanager, but I want to make sure that’s the real issue before I discuss it with him,” she said. “When you’re working with clients as a career coach, what are the signs you look for that demonstrate someone is a micromanager?”

Lisa: When you’re the employee and it’s your boss who is a micromanager, the signs are usually pretty blatant (as is your frustration with your boss). But when you’re the person outside of a situation trying to diagnose the problem, it can be more difficult.

Here are 10 warning signs I use to help me determine if someone is a micromanager: Read the rest of this entry »

With A Difficult Coworker – Face Conflict, Don’t Avoid It

June 10, 2015

Angry woman makes face behind person over whiteDealing with difficult coworkers is never fun, especially when it comes to handling a negative coworker who is bringing down morale. When this happens, don’t shy away from the conflict – face it head on.

Reader’s Question: I have an unpleasant coworker who makes snarky comments every day. She’s getting on everyone’s nerves and has turned our previously great department into an unfriendly environment. What should I do to make her stop? Read the rest of this entry »

He Holds Loud Meetings In His Cubicle – How Can I Make Him Stop?

May 13, 2015

iStock_000059847428Medium_150Reader’s Question: What’s a good way to deal with rude or insensitive people in the workplace? I work in an office environment where almost everyone is in a cubicle. My new “neighbor” seems to think it’s okay to hold conference calls in his cubicle. He’ll squish five to six people into his cubicle and then put his telephone on speaker with lots of other people on the call. He does this several times a day and the noise level is so loud that I can’t concentrate to get my work done. Technically, he works for a different department and different boss than me, so how can I get him to stop being so rude to everyone in the office? Read the rest of this entry »

7 Steps To Obtain A Promotion

May 6, 2015

iStock_000028989916Medium_150Reader’s Question: How can I position myself now, for a promotion in 18 to 24 months?

Lisa’s Answer: First of all, congratulations on thinking ahead and allowing yourself enough time to create a game plan to get you from where you are today, to where you’d like to be in the future! Read the rest of this entry »

5 Email Lessons Every Employee Should Learn From The Sony Hacking Incident

April 15, 2015

iStock_000049271812_150Almost everyone in the world has heard about the incident where Sony Pictures Entertainment became the victim of a cyber attack and sensitive information was leaked to the public, including internal company emails. While this situation highlighted the issue of cyber-security, it also provides a good warning for all employees on the use of email in business.

Here are five lessons every employee should understand when it comes to using company email: Read the rest of this entry »

Want A Raise? Preparation, Strategy And Timing Are Key

April 8, 2015

smiling young business woman thinking in the officeReader’s Question: I’m still new to my career and am interested in getting a raise. But, I’m finding it difficult because I’m not sure how or when to bring up the topic of a raise with my boss. Can you help?

Lisa’s Answer: Before you broach the subject of a raise with your boss, it’s important to spend time preparing for the discussion, determining your strategy and considering the timing for the conversation. Here’s how… Read the rest of this entry »

10 Survival Tips for Grads to Land the Job They Want

March 30, 2015

shutterstock_230410570_150In June, more than a million college students will graduate*. The good news: surveys suggest employers will be hiring. In fact according to a new survey from Michigan State University, hiring for new graduates is expected to jump by 16%. The bad news: recruiters and employers suggest millennials are entering the labor market with “lackluster resumes and slipshod cover letters,” appearing unfocused, unmotivated and with unrealistic expectations about starting salaries (according to Read the rest of this entry »