“I feel horrible about my behavior,” my client told me over the telephone. “During our project team meeting today, I yelled at someone and made her cry.”
I asked what prompted his behavior.
“I was feeling really frustrated because we can’t afford to miss the go-live date for the new IT system,” he explained. “Management is counting on us and I felt like she wasn’t listening to me and didn’t care about resolving the issues we’ve run into. That’s when I lost it and yelled at her.” Read the rest of this entry »